Customer Satisfaction is Our Primary Goal
At the end of every transaction we survey each of our customers to make sure we are remaining true to our goals. We ask for feedback on many aspects of our business, including our Web site, our Sawbuck Advisors and partner agents, and our mortgage and settlement benefits.
The ultimate question—and we think the most revealing—is “Would you recommend Sawbuck?”
The vast majority of our customers have responded to our survey and, of those respondents, 100% indicated they would recommend Sawbuck.
We’re striving every day to maintain this perfect track record.
“Simply put: Sawbuck delivered! Due to Sawbuck’s diligence, I received an awesome rate, a great purchase price, a wonderful realtor and a fantastic mortgage broker. I am deeply grateful and give them my highest recommendation.” Sian (Washington, D.C.)
My wife and I never would have started looking for a home if not for the Web site. It really is that good. Emil (Germantown, MD)
I liked the ability to work with a dedicated agent versus other similar sites that asked buyers to pay a fee per visit to a house with an agent. Jocelyn and Peter (Falls Church, VA)
Sawbuck is a great search tool for those who are not quite ready to jump into the market. I can't see why you wouldn't use an option that saves you a few thousand dollars in the process without sacrificing on quality of service. Heather and Jeff (Alexandria, VA)
I loved being referred to a great agent and mortgage broker so I didn't have to search for one. The Web site is great and you can't beat what I saved on closing costs. I've already referred a few people to Sawbuck. Denise (Woodbridge, VA)
Sawbuck's search tool was the reason we were able to submit an offer the same day our preferred house listed. Rebecca and Brian (Vienna, VA)
A great service with great people. In a world of shady real estate deals, I felt everyone involved with Sawbuck operated with integrity. Anne (Washington, D.C.)
I'd recommend the site because I worked with a good agent and a good mortgage partner. Also, I received money back for my closing costs. Steve and Wanshuan (Alexandria, VA)
We were referred to a real estate agent who was incredibly knowledgeable, helpful and a very good fit for us. Andrea and Kenneth (Vienna, VA)
Sawbuck saved me a lot of money and provided a safety net during a tough time for mortgage hunting. Jeffrey and Tara (Rockville, MD)
The staff went above and beyond to help provide us with guidance in navigating the market and using Sawbuck's services. We were extremely satisfied. Trish and Matt (Arlington, VA)
I really like the layout of the Web site over all other local real estate Web sites. It's really easy to find and track homes that we were interested in. Jacob and Candace (Falls Church, VA)
We tell everyone about Sawbuck. Not just because you can save money, but you can save a lot of time by screening the properties before you go to see them. Edward and Mina (Lorton, VA)